:root{
  --bg:#f5f7fa; --card:#fff; --ink:#1f2d3d; --sub:#5b6b7b; --line:#e3e8ef;
  --brand:#2f6bff; --brand2:#00b894; --warn:#e67e22; --danger:#e74c3c; --purple:#8e44ad;
}
*{box-sizing:border-box}
[hidden]{display:none !important}
body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;font-size:14px;line-height:1.6}
button{font-family:inherit;cursor:pointer}
.topbar{display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line);padding:0 20px;height:56px;position:sticky;top:0;z-index:20}
.brand{font-weight:800;font-size:16px;color:var(--brand)}
.brand .ver{font-size:11px;color:var(--sub);font-weight:500;margin-left:6px}
.role-switch{display:flex;align-items:center;gap:8px}
.who-label{font-size:12px;color:var(--sub)}
.role-btn{border:1px solid var(--line);background:#fff;padding:5px 12px;border-radius:18px;font-size:12.5px;color:var(--sub)}
.role-btn.active{background:var(--brand);color:#fff;border-color:var(--brand)}
.online-dot{color:var(--brand2);font-size:12px}
.online-dot.off{color:#c0c8d2}
.layout{display:flex;min-height:calc(100vh - 56px)}
.sidenav{width:190px;background:#fff;border-right:1px solid var(--line);padding:14px 10px;display:flex;flex-direction:column;gap:4px}
.sidenav a{padding:10px 14px;border-radius:8px;color:var(--sub);text-decoration:none;font-size:14px;position:relative}
.sidenav a:hover{background:#f0f4fa}
.sidenav a.active{background:var(--brand);color:#fff}
.badge{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:var(--danger);color:#fff;border-radius:10px;font-size:11px;padding:0 6px;min-width:18px;text-align:center}
.main{flex:1;padding:20px 24px;overflow:auto}
.page h2{margin:0 0 14px;font-size:19px}
.page h2 small{font-size:12px;color:var(--sub);font-weight:500}
.page h3{font-size:14px;margin:14px 0 8px;color:var(--brand)}
.tbl{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}
.tbl th,.tbl td{border-bottom:1px solid var(--line);padding:10px 12px;text-align:left;font-size:13px}
.tbl th{background:#f0f4fa;font-weight:600}
.tbl tbody tr:hover{background:#fafcff}
.filterbar{display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:#fff;border-radius:16px;padding:4px 12px;font-size:12.5px;color:var(--sub)}
.chip.active{background:var(--brand);color:#fff;border-color:var(--brand)}
.layer{display:inline-block;padding:2px 9px;border-radius:6px;font-size:12px;font-weight:600}
.l-金矿{background:#fde8e6;color:#c0392b}
.l-黄金{background:#fff4e3;color:#b9770e}
.l-摇摆{background:#eef2f7;color:#34495e}
.l-羊毛{background:#f3e8fb;color:#7d3c98}
.l-新客{background:#e6f9f1;color:#0e8a5f}
.status{display:inline-block;padding:2px 9px;border-radius:6px;font-size:12px;background:#eef2f7;color:#5b6b7b}
.status.excl{background:#fde8e6;color:var(--danger)}
.archived{font-size:11px;color:var(--brand2);border:1px solid var(--brand2);border-radius:5px;padding:1px 6px}
.btn{border:1px solid var(--line);background:#fff;padding:7px 16px;border-radius:8px;font-size:13px;color:var(--ink)}
.btn.primary{background:var(--brand);color:#fff;border-color:var(--brand)}
.btn.ghost{background:#f0f4fa;border-color:transparent;color:var(--sub)}
.btn.danger{color:var(--danger)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.pill{display:inline-block;background:var(--brand2);color:#fff;border-radius:12px;padding:1px 9px;font-size:12px}
.pending-box{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px;margin-bottom:16px}
.pending-list{display:flex;flex-direction:column;gap:8px}
.pending-item{border:1px solid var(--line);border-left:4px solid var(--warn);border-radius:8px;padding:10px 12px;display:flex;justify-content:space-between;align-items:center}
.pending-item .meta{font-size:12px;color:var(--sub)}
.empty{color:#aab4c0;font-size:13px;padding:10px 0;text-align:center}
.demo-box{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px}
.demo-box .hint{font-size:12px;color:var(--sub);margin:4px 0 10px}
.demo-box select,.demo-box input{padding:7px 10px;border:1px solid var(--line);border-radius:8px;font-size:13px}
.demo-box #demo-cust{width:180px}
.demo-box>div{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px}
.sop-mode{margin-bottom:12px;display:flex;gap:18px;font-size:13px}
.sop-builder{display:flex;gap:14px;flex-wrap:wrap}
.sop-step{border:1px solid var(--line);border-radius:10px;padding:12px;width:200px;background:#fff}
.sop-step .day{font-weight:700;color:var(--brand)}
.sop-step select{width:100%;margin:6px 0;padding:6px;border:1px solid var(--line);border-radius:6px;font-size:12.5px}
.sop-list .plan{border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin-bottom:8px;background:#fff}
.sop-list .plan .st{font-size:11px;color:var(--sub)}
.card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:10px;padding:16px}
.kpi .v{font-size:26px;font-weight:800}
.kpi .l{font-size:12px;color:var(--sub);margin-top:4px}
.kpi.north .v{color:var(--brand2)}
.rank{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px 16px;margin-top:14px}
.rank .row{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px dashed var(--line)}
.settings-body label{display:block;margin:10px 0 4px;font-size:13px;color:var(--ink)}
.settings-body input{width:120px;padding:6px 10px;border:1px solid var(--line);border-radius:6px}
.settings-body .warn{color:var(--warn);font-size:12px}
.modal-mask{position:fixed;inset:0;background:rgba(15,27,45,.45);display:flex;align-items:center;justify-content:center;z-index:100}
.modal{background:#fff;border-radius:14px;width:420px;max-width:92vw;box-shadow:0 20px 60px rgba(0,0,0,.25);overflow:hidden;animation:pop .2s ease}
@keyframes pop{from{transform:scale(.92);opacity:0}to{transform:scale(1);opacity:1}}
.modal.handoff{border-top:4px solid var(--danger)}
.modal-head{padding:12px 16px;font-weight:700;display:flex;align-items:center;gap:8px;background:#fdf0ef;color:var(--danger)}
.live-dot{width:9px;height:9px;border-radius:50%;background:var(--danger);animation:blink 1s infinite}
@keyframes blink{50%{opacity:.3}}
.countdown{margin-left:auto;background:var(--danger);color:#fff;border-radius:50%;width:26px;height:26px;display:flex;align-items:center;justify-content:center;font-size:14px}
.modal-body{padding:16px}
.hf-profile{background:#f4f8ff;border-radius:8px;padding:12px 14px;font-size:13.5px;color:var(--ink)}
.hf-profile .row{display:flex;justify-content:space-between;align-items:center;padding:5px 0;line-height:1.6}
.hf-profile .row span{color:var(--sub);font-size:12.5px}
.hf-profile .row b{font-weight:700;color:var(--ink);max-width:60%;text-align:right}
.hf-msg{margin-top:12px;background:#f0fbf6;border-left:3px solid var(--brand2);padding:10px 14px;border-radius:0 8px 8px 0;font-size:13.5px;color:var(--ink);line-height:1.6}
.modal-foot{padding:12px 16px;display:flex;align-items:center;gap:12px;justify-content:flex-end;border-top:1px solid var(--line)}
.taken-tip{color:var(--sub);font-size:13px;margin-right:auto}
.modal.greyed .modal-foot .btn{display:none}
.modal.greyed{opacity:.85}
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:#1f2d3d;color:#fff;padding:10px 18px;border-radius:24px;font-size:13px;z-index:200;opacity:0;transition:.3s}
.toast.show{opacity:1}
.auth-mask{position:fixed;inset:0;background:rgba(15,27,45,.5);display:flex;align-items:center;justify-content:center;z-index:150}
.auth-box{background:#fff;border-radius:12px;padding:20px;width:320px}
.auth-box input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;margin:8px 0}

/* ---------- App 化体验：安装横幅 / 接单提醒 ---------- */
.app-banner{display:flex;align-items:center;gap:10px;background:var(--brand);color:#fff;padding:9px 14px;font-size:13px}
.app-banner span{flex:1;line-height:1.4}
.app-banner .btn.primary{background:#fff;color:var(--brand);border-color:#fff}
.app-banner .btn.ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.7)}
.notify-ctl{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--sub);margin-bottom:10px;flex-wrap:wrap}
.notify-ctl .meta{font-size:12px;color:var(--sub)}

/* ---------- 移动端适配 (<=768px) ---------- */
@media (max-width: 768px) {
  .topbar{height:auto;flex-wrap:wrap;gap:8px;padding:8px 12px}
  .brand{font-size:14px}
  .role-switch{width:100%;flex-wrap:wrap;justify-content:flex-start;gap:6px}
  .role-btn{padding:5px 10px;font-size:12px}
  .layout{flex-direction:column;min-height:auto}
  .sidenav{
    position:fixed;bottom:0;left:0;right:0;width:100%;
    flex-direction:row;overflow-x:auto;gap:2px;
    padding:6px 8px;padding-bottom:calc(6px + env(safe-area-inset-bottom));
    border-right:none;border-top:1px solid var(--line);
    background:#fff;z-index:30;-webkit-overflow-scrolling:touch
  }
  .sidenav a{white-space:nowrap;font-size:12.5px;padding:8px 10px;flex:1 1 auto;text-align:center}
  .sidenav a .badge{right:4px;top:2px}
  .main{padding:14px 12px 76px}
  .tbl-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch;border-radius:10px}
  .tbl{min-width:640px}
  .tbl th,.tbl td{padding:9px 10px;font-size:12.5px}
  .card-grid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px}
  .kpi{padding:12px}
  .kpi .v{font-size:22px}
  .demo-box>div{flex-direction:column;align-items:stretch}
  .demo-box #demo-cust,.demo-box #demo-text,.demo-box .btn{width:100%}
  .sop-mode{flex-direction:column;gap:8px}
  .sop-builder{flex-direction:column}
  .sop-step{width:100%}
  .modal{width:auto}
  .modal-foot{flex-wrap:wrap}
  .modal-foot .btn{width:100%;text-align:center}
  .filterbar{overflow-x:auto;flex-wrap:nowrap;padding-bottom:4px}
  .chip{flex:0 0 auto}

  /* ---------- 全屏沉浸式接单弹窗 (贴近微信/企微接单体验) ---------- */
  .modal-mask{align-items:stretch;background:rgba(15,27,45,.55)}
  #handoff-modal .modal{
    width:100%;max-width:100%;height:100%;height:100dvh;
    border-radius:0;border-top:none;
    display:flex;flex-direction:column;animation:slideup .25s ease
  }
  @keyframes slideup{from{transform:translateY(100%)}to{transform:translateY(0)}}
  #handoff-modal .modal-head{
    position:sticky;top:0;padding:18px 16px;font-size:16px;
    padding-top:calc(18px + env(safe-area-inset-top))
  }
  #handoff-modal .countdown{width:34px;height:34px;font-size:18px;flex:0 0 auto}
  #handoff-modal .modal-body{flex:1;overflow:auto;padding:18px 16px;display:block}
  .hf-profile{font-size:15px;padding:16px}
  .hf-profile .row{padding:7px 0}
  .hf-profile .row b{max-width:58%}
  .hf-msg{font-size:15px;padding:14px;margin-top:14px}
  #handoff-modal .modal-foot{
    position:sticky;bottom:0;background:#fff;
    padding:14px 16px;padding-bottom:calc(14px + env(safe-area-inset-bottom));
    box-shadow:0 -6px 18px rgba(0,0,0,.07);flex-direction:column;align-items:stretch
  }
  #handoff-modal .modal-foot .btn{width:100%;padding:15px;font-size:16.5px}
  #handoff-modal .taken-tip{margin:0 0 8px;text-align:center;font-size:13px}
}
@media (max-width: 768px) and (display-mode: browser) {
  .main{padding-bottom:calc(76px + env(safe-area-inset-bottom))}
}

/* ---------- 演示向导 ---------- */
.modal.guide{width:480px;max-width:94vw}
.guide-head{background:#eef3ff;color:var(--brand)}
.guide-intro{font-size:13px;color:var(--sub);margin:0 0 10px;line-height:1.6}
.role-cards{display:flex;gap:10px;margin-bottom:14px;flex-wrap:wrap}
.rc{flex:1;min-width:160px;border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#f8faff}
.rc b{display:block;color:var(--ink);font-size:14px;margin-bottom:2px}
.rc span{font-size:12px;color:var(--sub)}
.scn-list{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.btn.scn{display:flex;flex-direction:column;align-items:flex-start;gap:3px;text-align:left;padding:12px 14px;border:1px solid var(--line);background:#fff}
.btn.scn b{font-size:14px;color:var(--brand)}
.btn.scn span{font-size:12px;color:var(--sub)}
.btn.scn:hover{border-color:var(--brand);background:#f5f9ff}
.guide-tip{font-size:12px;color:var(--sub);background:#f6f8fb;border-radius:8px;padding:8px 10px;margin:0;line-height:1.6}
.tool-btn{border:1px dashed var(--brand);color:var(--brand);background:#fff}
.tool-btn:hover{background:#eef3ff}
.login-screen{position:fixed;inset:0;z-index:1000;display:grid;place-items:center;background:#f4f7fc;padding:20px}
.login-screen[hidden]{display:none}
.login-panel{width:min(360px,100%);background:#fff;border:1px solid var(--line);border-radius:12px;padding:28px;box-shadow:0 18px 50px rgba(31,55,94,.12);display:flex;flex-direction:column;gap:8px}
.login-brand{font-size:22px;font-weight:800;color:var(--brand);margin-bottom:2px}
.login-hint{margin:0 0 12px;color:var(--sub);font-size:13px}
.login-panel label{font-size:13px;color:var(--sub);margin-top:7px}
.login-panel input,.login-panel select{width:100%;box-sizing:border-box;border:1px solid var(--line);border-radius:7px;padding:10px 11px;background:#fff;color:var(--ink);font:inherit}
.login-panel .btn{margin-top:14px;padding:11px}
.login-error{min-height:18px;color:#c43d3d;font-size:12px;margin-top:3px}
@media (max-width:768px){
  .modal.guide{width:auto}
  .rc{min-width:100%}
}